Where did you see the issue? Client dashboard and client export pdf
How can we replicate the issue? Archive a KYC check (my example is the enhanced id check) there is no ability to delete a check if not already issued, you can only archive the check, but it still appears as not completed on both the progress bar and client export pdf.
Does this happen every time, or just some of the time? Does it still happen if you use a different device? Every time regardless of customer
Any other details It would be helpful if we could delete a KYC check if it hasn’t been completed or not has been issued to the customer. And for the progress bar to reflect only those checks which are outstanding.